Frequently Asked Questions
I signed up for your newsletter but I’m not receiving your emails
First, check your Spam or Promotions Folder. Do a search in your email for “[email protected]” and “[email protected]”. Make sure to add those email addresses to your email’s address book. If you are still having trouble, contact us immediately so we can check our database. When your email us, please make sure to include the mail address you signed up with so we can check. If you are not familiar with “whitelisting”, it means teaching your email client (Gmail, Hotmail, etc) what is not Spam. Depending on your email client, whitelisting instructions will vary. Open a new browser window and do an internet search for “whitelisting instructions for___________” = add your email client (Gmail, Hotmail, SBC global, Microsoft Outlook, etc…). Here is an article for reference that may help.
Help! I cannot access my programs inside the Membership Site. What can I do?
If you are able to login but only see your programs as greyed-out icons, the first step is to try a different browser and clear your browser’s cache and cookies. We recommend using Firefox or Chrome. If you clear your browser’s cache/cookies – make sure to ONLY clear your cache and cookies, not passwords or browser history – and are still having trouble, contact us immediately so we can find the glitch. Make sure to let us know the full name and email address used to open you account, and what programs you should have access to.
Some of the series icons in my membership site dashboard are greyed. How do I get access to these programs?
Thanks for asking! If you are a monthly membership customer and you see a greyed-out icon, it means your Level does not include those series. In order to gain access, you either need to sign up for Level 2, 2.5, or 3 membership, or you need to upgrade from a Level 1 membership. If you are purchasing series individually, a greyed-out icon means that you have not purchased the greyed-out series yet. *If you have paid for the series you do not have access to, contact us ASAP so that may investigate the possible glitch on our end.
I just purchased your membership or webinar series. Why didn't I receive my login details or receipt?
Congratulations on your new programs! If you have not receive your login details or invoice, make sure to check your Spam or Promotions folder. Keep in mind, that it can sometimes take up to 15 minutes for the emails to land in your inbox. If you have waited at least 15 minutes and you still don’t see them, contact us immediately so we can 1) make sure your order went through – there is a small possibility that your order did not go through – and 2) resend your invoice and welcome email to you.
I just signed up for Level 2. Where do I start?
Welcome! We are so excited to work with you to expand your relational horsemanship potential! We recommend you start with the Leadership Series and then go on to the Activate Your Learning Series. Depending on your focus with your horse, after you view those two, go ahead and surf around and find the series that most resonate for you. The Fitting and Understanding Headstalls Series might be a good place to start.
Does Josh allow content sharing?
Josh Nichol does not have any content approved for use on any websites other than our own. If you wish to make reference to Josh Nichol or any of his content in your own site, you must contact us for approval.
I am having trouble accessing the membership site. I can’t login. What can I do to solve this?
You may need to reset your password. Click the “forgot your password” button and follow the instructions. If you are still having trouble, make sure to clear your browser’s cache and cookies (only the cache/cookies, not anything else) and also the temp files in your computer. Then restart. Then try logging in again. If you don’t know how to clear your cache/cookies/temp files, see this page or do an internet search for “clear cache Google Chrome” (or whatever browser you are using).
I am having trouble joining the Live Weekly Webinar. Help!
We use Zoom for our live webinar platform. Here is their troubleshooting page. If you need further assistance, please let us know.
I'm a Level 2 (or Level 3 customer) and missed the live webinar! Will there be a replay?
If you miss a live webinar, don’t worry! The replay will be made available approximately 48 hours after the live event and posted in your Members Area. We send an mail notification out as soon as the recording is available. *Please note that if the webinar was a free webinar, recordings are not always made
Can I download the video sessions?
You can stream any of the webinar videos at any time. We do not at this time offer these files in a downloadable format. Anywhere that has internet or you can access your data plan, you will be able to stream these files directly from your device. There are summaries and other worksheets included with some of the series that are downloadable.
Who is Josh Nichol?
Josh Nichol is a world renowned horse trainer and teacher based out of Canada. He focuses on Relational Horsemanship, a style of horsemanship that allows you to see yourself through your horse and continues as you advance through the process. Mastery in horsemanship begins with a commitment to bettering ourselves! This starts with taking ownership and responsibility for our part of the story, thus interpreting the horse’s actions and performance differently. When we are aware of – and work on developing – our side of the relationship, we truly facilitate not only growth in our horses, but growth in ourselves. Good horsemanship challenges everything about our inner person.
What exactly is included in the Level 3 program with Josh? How is it different than Level 2?
Thanks for asking! The Level 3 membership includes weekly live and recorded webinars with Josh. During live webinars, you can ask Josh questions and work on your horsemanship. You will also have access to two 1-1 private sessions with Josh that are scheduled using his calendar link at at time that works for you. The difference is that Level 2 does not include the private 1-1 sessions and extra email support. As soon as you become a Level 2 or 3 member, you will have access to the archives of the past webinars so that you can review the material at any time.
What do I do if the training video won't play or stops in the middle?
You might try using a different browser. We recommend using Firefox or Chrome. Another possibility is that your device or video watching software on your device (like Adobe Flash) might be due for an update. Also, make sure to clear your browser’s cache and cookies and then restart your browser.
How can I apply to be an affiliate?
Thanks for asking! Go ahead and send us an email with the subject line “Affiliate Inquiry” letting us know why you’re interested, where you’re based out of, your best contact information and time to call, and your website URL, and we’ll get back to you asap.
How can I train with Josh directly?
The best way to train with Josh directly is to apply for our Level 3 membership. As you can imagine, Josh’s time is in great demand, so he has created this virtual model in which you the student can maximize your time with him throughout the year to work on and refine your relationship with your horse. The other way to train with Josh directly is to attend one of our Clinics. Please visit our Upcoming Clinics and Events page for more information
My account is past due. What are my payment options?
Thanks for asking! To update your credit card information simply navigate to the My Billing section of your Members Area. Note – if you have more than one month of past due payments due, once you update your credit card information the system will charge all of your past dues at once. If you have any questions about how much you owe, to make a payment, or to discuss payment plan options, contact us here. Please do not send any credit card information via email as it is not secure.
What is your refund policy?
We have a 30 day refund policy on all of our physical and virtual products. If you are not 100% satisfied with your purchase, simply contact us to request a refund. (The 30 days starts the day you place your initial order.) For more information, see our Terms & Conditions.
How do I cancel my Level membership?
No problem! You can cancel your Level membership anytime. Simply contact us to request your cancellation. If you are within 30 days of your original order, you may be eligible for a refund. If you are outside the 30 day window, you may cancel future orders and will no longer be charged your membership fee.
If my payment was cancelled, why is it still showing up as a charge on my account?
Sometimes if a cancellation is requested and processed on the same day as the payment was due, the charge will show up as “pending” on your account. Depending on your bank, it can take 1-2 days for the payment to “drop off” from your account. This is normal. If you have received your cancellation confirmation and still feel you have been charged in error, please contact us immediately so that we may send your bank the information they need to confirm.
Do you accept payment through Western Union?
Good question. At this time, we accept credit payments. If you have a special circumstance and would like to inquire about other options, please contact us directly.
How do I update my credit card?
Once you login to your members area, you will see a “My Billing Profile” option in the top right drop-down menu. You will be able to update your credit card information on that page. NOTE: Please do not send credit card information via email as it it not secure.
How will the charge show up on my credit card?
Great question. When you purchase a virtual product, clinic, or a physical product, you will see “Josh Nichol” on your credit card statement.
What are my options for making a payment on my delinquent or past due account?
A: Contact us (here) and we can make arrangements for getting your account caught up.
Can I upgrade my membership?
Can I send a check or money order?
At this time we accept credit card payments for all virtual and physical products. If you would like to to send a check or money order for a Clinic, please email us at [email protected]. You can also contact the Clinic Host directly (for the particular event you are interested in) for more information.
Shipping Questions (for Tack):
What is your refund policy
A: You may return your item within 30 days of receiving your order. Item must be return in original packaging; unused. You will be responsible for shipping cost to return the item.
Tack questions please email : [email protected]
How do I return an item that was shipped to me?
A: You can return your item to the following address:
A Horseman’s Pursuit Ltd.
Colinton, AB Canada
Didn't receive my item. What do I do?
A: If you have not received your item within 14 days, please contact us at [email protected]
Will I be charged custom fees?
A: You, the buyer, are responsible for any duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.
Has the item shipped already? I want to cancel.
A: If you would like to cancel any order already placed, please contact us at [email protected]
Can you ship to a PO Box?
A: Yes, all P.O. Boxes CAN get parcels. Also, medium to large size post offices have a service called Street Addressing (free service) that allows you to use your P.O.Box as a street address when P.O.
General Questions about Clinic & Events
Where is the Clinic schedule?
What is the maximum number of participants per clinic?
Each clinic has a maximum of 7 or 9 participants, depending on which format it is. (For example, Trail Clinics are formatted a little differently than Cattle Clinics.) For more information about formats, see our Upcoming Clinics and Events HERE
I’m interested in becoming a clinic host. What is the process?
Thanks for asking! Currently, Josh is offering clinics in Canada in Alberta, BC, Ontario, and the Yukon. If you are interested in hosting or learning more about becoming a clinic host, please fill out our Host Application here. Cathy Nichol, our Clinics Manager, will contact you directly.
What does it cost to attend a clinic?
We have many different kinds of clinics. Cost depends on location and type of clinic. For more information, see our Upcoming Clinics and Events page. Click on the event you are interested in to see a full description.
What if I sign up for a clinic and cannot attend?
We require a $350 non-refundable deposit to guarantee your clinic spot. The remaining amount is due 30 days before the first day of the clinic you are attending. Your clinic deposit is non-refundable. Clinic cancellations and balance amount refunds vary based on clinic location and clinic host. For more information, please contact Cathy Nichol at [email protected]
I have a question about an upcoming clinic that is not held at Eagle’s Wing Ranch. Who do I contact?
Contact the clinic host for more information. Contact information is listed within the specific event in the calendar on the Upcoming Clinics and Events page.
Most of our Clinics are located at Eagle’s Wing Ranch. See below for answers specific to this location.
Clinics at Eagle’s Wing Ranch:
What does it cost to be in a clinic at Eagles Wing Ranch?
Where do I stay while attending a clinic?
Camping areas are available on the property. There are no hookups for power or water. You can also check out the local motels. Contact [email protected] for more information.
Where does my horse stay while attending a clinic?
We provide individual 30’x90′ outdoor pens for your horse. Please bring your own feed and buckets.
What riding and groundwork areas do you offer?
We have an 80’x140′ indoor arena as well as the same sized outdoor arena and round pen.
Are local trails available for riding?
Can I bring my dog?
What shopping facilities are nearby?
Can I audit a clinic?
Auditors are welcome at a minimal charge of $20/day. There is no need to pre-register.