Frequently Asked Questions

Basic/Technical Questions

I signed up for your newsletter but I’m not receiving your emails

First, check your Spam or Promotions Folder. Do a search in your email for “[email protected]” and “[email protected]”. Make sure to add those email addresses to your email’s address book. If you are still having trouble, contact us immediately so we can check our database. When your email us, please make sure to include the mail address you signed up with so we can check. If you are not familiar with “whitelisting”, it means teaching your email client (Gmail, Hotmail, etc) what is not Spam. Depending on your email client, whitelisting instructions will vary. Open a new browser window and do an internet search for “whitelisting instructions for___________” = add your email client (Gmail, Hotmail, SBC global, Microsoft Outlook, etc…). Here is an article for reference that may help.

Help! I cannot access my programs inside the Membership Site. What can I do?

If you are able to login but only see your programs as locked icons, the first step is to try a different browser and clear your browser’s cache and cookies. We recommend using Firefox or Chrome. If you clear your browser’s cache/cookies – make sure to ONLY clear your cache and cookies, not passwords or browser history – and are still having trouble, contact us immediately so we can find the glitch. Make sure to let us know the full name and email address used to open you account, and what programs you should have access to.

Some of the content in my membership site dashboard is locked. How do I get access to it?

Thanks for asking! If you are an Introduction to Relational Horsemanship membership customer and you see locked icons, it means your subscription level does not include that content. In order to gain access, you need to upgrade to a Master Course or Mentorship subscription. You can do that from  your subscriptions page. If you have paid for the series you do not have access to, contact us ASAP so that may investigate the possible glitch on our end.

I just purchased your membership or webinar series. Why didn't I receive my login details or receipt?

Congratulations on your new programs!  If you have not receive your login details or invoice, make sure to check your Spam or Promotions folder. Keep in mind, that it can sometimes take up to 30 minutes for the emails to land in your inbox. If you have waited at least 30 minutes and you still don’t see them, contact us immediately so we can 1) make sure your order went through – there is a small possibility that your order did not go through – and 2) resend your invoice and welcome email to you.

Does Josh allow content sharing?

Josh Nichol does not have any content approved for use on any websites other than our own. If you wish to make reference to Josh Nichol or any of his content in your own site, you must contact us for approval.

I am having trouble accessing the membership site. I can’t login. What can I do to solve this?

You may need to reset your password. Click the “lost your password?” link on the login page and follow the instructions. If you are still having trouble, make sure to clear your browser’s cache and cookies (only the cache/cookies, not anything else) and also the temp files in your computer. Then restart. Then try logging in again. If you don’t know how to clear your cache/cookies/temp files, see this page or do an internet search for “clear cache Google Chrome” (or whatever browser you are using).

I am having trouble joining the Live Weekly Webinar. Help!
We use Zoom for our live webinar platform. Here is their troubleshooting page. If you need further assistance, please let us know.
I'm a Master Course (or Mentorship) customer and missed the live webinar! Will there be a replay?

If you miss a live webinar, don’t worry! The replay will be made available approximately 48 hours after the live event and posted on this page in your Members Area where we keep the most recent three webinars. We send an mail notification out as soon as the recording is available. *Please note that if the webinar was a free webinar, recordings are not always made.

Can I download the video sessions?

You can stream any of the webinar videos at any time. We do not at this time offer these files in a downloadable format. Anywhere that has internet or you can access your data plan, you will be able to stream these files directly from your device. There are summaries and other worksheets included with some of the series that are downloadable.

Who is Josh Nichol?

Josh Nichol is a world renowned horse trainer and teacher based out of Canada. He focuses on Relational Horsemanship, a style of horsemanship that allows you to see yourself through your horse and continues as you advance through the process. Mastery in horsemanship begins with a commitment to bettering ourselves! This starts with taking ownership and responsibility for our part of the story, thus interpreting the horse’s actions and performance differently.  When we are aware of – and work on developing – our side of the relationship, we truly facilitate not only growth in our horses, but growth in ourselves.  Good horsemanship challenges everything about our inner person.

What exactly is included in the Mentorship membership level? How is it different than the Master Course?

Thanks for asking! The Mentorship level memberships include weekly live and recorded webinars with Josh. During live webinars, you can ask Josh questions and work on your horsemanship. You will also have access to two 1-1 private sessions with either Josh or a JN Advanced Instructor (depending on your Mentorship subscription level) that are scheduled using the instructor’s calendar link at at time that works for you. The difference is that the Master Course does not include the private 1-1 sessions and extra email support. As soon as you become a Master Course or Mentorship level member, you will have access to the archives of the past webinars so that you can review the material at any time.

What do I do if the training video won't play or stops in the middle?

You might try using a different browser. We recommend using Firefox or Chrome. Another possibility is that your device or video watching software on your device (like Adobe Flash) might be due for an update. Also, make sure to clear your browser’s cache and cookies and then restart your browser.

How can I apply to be an affiliate?

Thanks for asking! Go ahead and send us an email with the subject line “Affiliate Inquiry” letting us know why you’re interested, where you’re based out of, your best contact information and time to call, and your website URL, and we’ll get back to you asap.

How can I train with Josh directly?
The best way to train with Josh directly is to apply for our Online Mentorship with Josh Nichol. As you can imagine, Josh’s time is in great demand, so he has created this virtual model in which you the student can maximize your time with him throughout the year to work on and refine your relationship with your horse.

In addition to training directly with Josh, you have the option of training with one of his Advanced Instructors who are hand-picked and certified by Josh. You can apply to work with one of them here.

The other way to train with Josh directly is to attend one of our Clinics. Please visit our Upcoming Clinics and Events page for more information.

Billing Question

My account is past due. What are my payment options?

Thanks for asking! To update your credit card information simply navigate to the Subscriptions page of your Members Area and click Update Card. Note that if your payment is more than 1 week overdue, your membership will have been revoked ad your subscritpion cancelled, and you will need to purchase again (you should have received several email reminders first).

If you have any questions about how much you owe, to make a payment, or to discuss payment plan options, contact us here. Please do not send any credit card information via email as it is not secure.

What is your refund policy?
We have a 30 day refund policy on all of our physical and virtual products. If you are not 100% satisfied with your purchase, simply contact us to request a refund. (The 30 days starts the day you place your initial order.) For more information, see our Terms & Conditions.
How do I cancel my Relational Horsemanship membership?

No problem! You can cancel your membership anytime. Simply visit your Subscriptions page and look for the cancel buttons at the bottom. You will retain access until the end of your currently paid term.

If my payment was cancelled, why is it still showing up as a charge on my account?

Sometimes if a cancellation is requested and processed on the same day as the payment was due, the charge will show up as “pending” on your account. Depending on your bank, it can take 1-2 days for the payment to “drop off” from your account. This is normal. If you have received your cancellation confirmation and still feel you have been charged in error, please contact us immediately so that we may send your bank the information they need to confirm.

Do you accept payment through Western Union?

Good question. At this time, we only accept credit or debit card payments. If you have a special circumstance and would like to inquire about other options, please contact us directly.

How do I update my credit card?

From your Members Area, visit your Subscription page (accessible from the Account->Subscriptions menu). You will be able to update your credit card information on that page. NOTE: Please do not send credit card information via email as it it not secure.

How will the charge show up on my credit card?

Great question. When you purchase a virtual product, clinic, or a physical product, you will see “Josh Nichol” on your credit card statement.

Can I upgrade my membership?

Absolutely! If you would like to upgrade (or downgrade), visit your Subscriptions page. Just choose the new option that you want, and proceed to the order form, where you can check out with one click. By upgrading through this page, you ensure that you are logged when means that your existing subscription will be replaced with your new one and your payments will be prorated as appropriate.

If you want a refresher on what each membership option offers, you can visit this page. Just make that you visit the order form through your subscritpion page when you’re ready to purchase.

Can I send a check or money order?

At this time we only accept credit card payments for all virtual and physical products. If you would like to to send a check or money order for a Clinic, please email us at [email protected]. You can also contact the Clinic Host directly (for the particular event you are interested in) for more information.

Shipping Questions (for Tack):

What is your refund policy

A:  You may return your item within 30 days of receiving your order. Item must be return in original packaging; unused. You will be responsible for shipping cost to return the item.

Tack questions please email : [email protected]

How do I return an item that was shipped to me?

A: You can return your item to the following address:
A Horseman’s Pursuit Ltd.
Box 273
Colinton, AB Canada

Didn't receive my item. What do I do?

A: If you have not received your item within 14 days, please contact us at [email protected]

Will I be charged custom fees?

A: You, the buyer, are responsible for any duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.

Has the item shipped already? I want to cancel.

A: If you would like to cancel any order already placed, please contact us at [email protected]

Can you ship to a PO Box?

A: Yes, all P.O. Boxes CAN get parcels. Also, medium to large size post offices have a service called Street Addressing (free service) that allows you to use your P.O.Box as a street address when P.O.

General Questions about Clinic & Events

Where is the Clinic schedule?

A: To see the schedule, follow this link

For clinic questions and to learn about becoming a host: [email protected]

What is the maximum number of participants per clinic?

Each clinic has a maximum of 7 or 9 participants, depending on which format it is. (For example, Trail Clinics are formatted a little differently than Cattle Clinics.) For more information about formats, see our Upcoming Clinics and Events HERE

I’m interested in becoming a clinic host. What is the process?

Thanks for asking! Currently, Josh is offering clinics in Canada in  Alberta, BC, Ontario, and the Yukon. If you are interested in hosting or learning more about becoming a clinic host, please fill out our Host Application here. Cathy Nichol, our Clinics Manager, will contact you directly.

What does it cost to attend a clinic?

We have many different kinds of clinics. Cost depends on location and type of clinic. For more information, see our Upcoming Clinics and Events page. Click on the event you are interested in to see a full description.

What if I sign up for a clinic and cannot attend?

We require a $350 non-refundable deposit to guarantee your clinic spot. The remaining amount is due 30 days before the first day of the clinic you are attending. Your clinic deposit is non-refundable. Clinic cancellations and balance amount refunds vary based on clinic location and clinic host. For more information, please contact Cathy Nichol at [email protected]

I have a question about an upcoming clinic that is not held at Eagle’s Wing Ranch. Who do I contact?

Contact the clinic host for more information. Contact information is listed within the specific event in the calendar on the Upcoming Clinics and Events page.

Most of our Clinics are located at Eagle’s Wing Ranch. See below for answers specific to this location.

Clinics at Eagle’s Wing Ranch:

What does it cost to be in a clinic at Eagles Wing Ranch?
The cost is $735 for the four days. This price includes the G.S.T.. a 30’x90’ outdoor pen and fresh water for your horse(s).
Where do I stay while attending a clinic?

Camping areas are available on the property. There are no hookups for power or water. You can also check out the local motels. Contact [email protected] for more information.

Where does my horse stay while attending a clinic?

We provide individual 30’x90′ outdoor pens for your horse. Please bring your own feed and buckets.

What riding and groundwork areas do you offer?

We have an 80’x140′ indoor arena as well as the same sized outdoor arena and round pen.

Are local trails available for riding?
Yes – The Trans Canada Trail is in our backyard.
Can I bring my dog?
We ask that you do not bring your dogs as we have plenty to go around.
What shopping facilities are nearby?
We have two grocery stores, Extra Foods and By low. We also have a Canadian Tire, Home Hardware and a variety of the usual small town amenities. Athabasca serves a large area and is well appointed
Can I audit a clinic?

Auditors are welcome at a minimal charge of $20/day. There is no need to pre-register.

Do you provide horses for those without?
Horses can be provided for international students depending on their level of ability.